Last updated: 27 September 2026
Name, phone number, and email (for your account and Google sign-in); address and location (to dispatch technicians); photos you submit for pest identification or as part of a service review; payment information (processed via Razorpay — we never store your card, UPI, or bank details on our servers), including whether a visit was paid online, by UPI QR, or in cash and which technician collected it; booking history and service preferences; ratings and feedback you give us, including on WhatsApp; messages you send us on WhatsApp, our replies, and your WhatsApp profile name; for service contracts, billing details you give us (billing name, GSTIN, billing email and address, and an on-site contact person); and a device push-notification token, if you allow notifications, used to send you booking updates and let you know when a service you asked about becomes available.
Your data is used to deliver, invoice, and follow up on the services you book — including booking and visit confirmations, technician updates, start codes, invoices, service records, and reminders (in the app, by email, or on WhatsApp) — to handle your questions and complaints, and to check service quality (your ratings also count towards our technicians’ performance reviews; they are not published without your permission). With your WhatsApp number we may occasionally send you offers; reply STOP to opt out at any time.
WhatsApp messages are sent and received through Meta’s WhatsApp Business Platform. When our automated assistant is switched on, the messages you send us, together with the details needed to answer them (such as our service list and prices and, if you ask, your own upcoming visits), are processed by Google’s Gemini AI service to write a reply. We use Google’s free tier for this, under which Google may use this content to improve its products and it may be reviewed by people at Google — so please don’t share sensitive information such as card numbers or passwords in chat. You can ask for a person instead at any time. Your WhatsApp conversation history is kept to provide support and is deleted when you delete your account or ask us to delete it.
Our website (sevacorp.in) uses Google Analytics and Vercel Analytics/Speed Insights to understand how visitors use the site (pages viewed, general location, device type) and to keep it running fast and reliably. These use cookies and similar technologies and are aggregate, technical measurement — not used to identify you personally. They do not run inside our mobile apps.
Our technicians use a separate Worker app to manage their assigned jobs. It collects: name, email, and phone number (staff account — login is by email and password); live location while clocked in (between clock-in and clock-out), including when the Worker app is closed or the phone is locked, so dispatch can coordinate jobs and a customer can track the technician on the way to their booking (customers see it only during that drive) — this is also saved as a daily movement log visible to dispatch, and automatically deleted after 90 days; photos taken on-site to document completed work, including the customer's signature captured on-screen at job completion (each photo is also given a digital fingerprint so the same photo can't be reused on a different job); payments collected at a visit (UPI QR or cash) and cash handed over to the office; cash-advance requests (amount requested, for payroll processing); bank account details (account holder name, IFSC, account number, for salary payment only); and a device push-notification token to alert staff of new job assignments. This data is used solely to operate and coordinate field service delivery, and is retained under the same security and legal-retention terms described in this policy.
Razorpay (online and UPI QR payments), Meta WhatsApp Business Platform (service messages, start codes, invoices, rating requests and offers), Google (sign-in authentication, website analytics, Google Maps for maps, address lookup and travel-time estimates, and the Gemini AI service for automated WhatsApp replies when enabled), Vercel (website hosting and performance analytics), Resend (transactional email delivery), Sentry (error monitoring — technical crash data only, not used to identify you). We never sell your personal data to third parties.
We use industry-standard encryption and access controls to protect your data, in line with India's Digital Personal Data Protection Act, 2023.
Once you delete your account, your name, phone number, email, and saved addresses are removed immediately. Some records are kept longer, in anonymized form, only where Indian law requires it: booking and payment records for as long as applicable tax and accounting law requires; staff and payroll records (including bank details used for salary payment) for as long as applicable Indian labour and accounting law requires; and photos taken as part of a service (pest identification, on-site job photos, signatures) for as long as needed to honor any active service guarantee or resolve a dispute, after which they are deleted. Exact retention periods depend on the specific legal requirement in force at the time and are available on request from info@sevacorp.in.
You can download all data we hold about you (including your WhatsApp messages with us), or permanently delete your account, anytime from Account → Settings in the app. Reply STOP on WhatsApp to stop receiving offers. You can also email info@sevacorp.in with any request — including deleting your WhatsApp conversation history if you don’t have an app account — and we will respond within 30 days.
If you have a complaint about how we handle your personal data that isn't resolved through the above, you can escalate it to our Grievance Officer: Sevacorp Services Ltd, reachable at info@sevacorp.in. We will acknowledge your complaint and work to resolve it within a reasonable time.
Sevacorp Services Ltd
Email: info@sevacorp.in